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Our mission is to provide fast, fair, and flexible banking empowering customers now and in future .
Alex.Bank is a 100% digital Australian challenger bank dedicated to giving Australians a ‘fair go’ when it comes to their banking needs.
Our products are designed with our customers' needs and online safety in mind. We’ve focused on ensuring they’re simple, secure, and easy to use. By being fully digital, we’ve eliminated large overheads such as physical branches, allowing us to pass on these savings to our customers in the form of competitive rates and no unnecessary fees.
Our seamless experience and the unique AleX factor delivered to our customers in our award-winning^ Personal Loan and Deposit products set us apart. We value feedback from our customers, and our strong service is highlighted our sustained Trustpilot score of 4.8/5 and Net Promoter Score (NPS) of 74 –both market-leading for banks.
While we don’t have physical branches, we’re always here to support our customers. Our friendly teams are based in Brisbane, Sydney, and Melbourne, and are ready to assist whenever needed.
At Alex Bank: We Dare to be Fair. We’re committed to delivering a better banking experience, building a more sustainable bank, and helping people achieve their goals.
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